Refunds

The free preview shows you the first five extracted rows before any payment, so most problems surface before money changes hands. Sometimes one slips through anyway. Here is how that's handled.

If the paid CSV is wrong or unusable

Reply to the receipt email Stripe sent you, within 14 days of the payment, and say what went wrong. You'll get a refund. No forms, no interrogation — a $9 tool shouldn't argue with you.

Duplicate or accidental charges

Charged twice for the same statement, or paid by mistake? Same route: reply to the receipt and the duplicate is refunded.

What we can't do

We can't recover a statement or CSV for you — the file and the parsed rows only ever exist in your browser, so we have no copy to restore.